At Crystal Pro Cleaners, we understand that life can be unpredictable and plans can change. Our goal is to provide exceptional cleaning services with flexibility and fairness to all our valued clients. To ensure a smooth and efficient process, we have established the following cancellation policy:

1. Cancellation Notice

Regular Services: For regular, ongoing cleaning services, we require at least 24 hours' notice for cancellations or rescheduling.One-Time or First-Time Services: For one-time or initial cleaning services, we require at least 48 hours' notice for cancellations or rescheduling.

2. Late Cancellations and Rescheduling

Regular Services: If you cancel or reschedule less than 24 hours before your scheduled appointment, a cancellation fee of 50% of the total service cost will be charged. One-Time or First-Time Services: If you cancel or reschedule less than 48 hours before your scheduled appointment, a cancellation fee of 50% of the total service cost will be charged.

3. No-Show Policy

If our cleaning team arrives at your home at the scheduled time and is unable to gain access or if you are not present to let them in, it will be considered a no-show. In such cases, a no-show fee equivalent to the full cost of the scheduled service will be charged.

4. Emergency Cancellations

We understand that emergencies happen. If you need to cancel due to an emergency, please contact us as soon as possible. While the standard cancellation fees may still apply, we will review each situation on a case-by-case basis and do our best to accommodate your needs.

5. How to Cancel or Reschedule

To cancel or reschedule a cleaning service, please contact us via phone at [Your Phone Number] or email at [Your Email Address]. Be sure to provide your name, service date, and any relevant details to assist us in processing your request efficiently.

6. Refunds

If you have prepaid for a service and cancel within the specified notice period, you will receive a full refund. For late cancellations or no-shows, applicable fees will be deducted, and the remaining amount, if any, will be refunded.

7. Policy Changes

Crystal Pro Cleaners reserves the right to modify or update this cancellation policy at any time. Clients will be notified of any significant changes.

We appreciate your understanding and cooperation. Our goal is to provide you with the highest quality cleaning services while maintaining a fair and transparent process for all parties involved. If you have any questions or concerns, please do not hesitate to contact us.

Thank you for choosing Crystal Pro Cleaners!